Privacy Policy

Last updated: August 3, 2026

Clean Solutions respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, booking a cleaning service, or communicating with us.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

We may collect personal information that you voluntarily provide through our website, by telephone, by email, or during the delivery of our services. This may include:

Your name
Email address
Telephone number
Home, office, or service address
Information about the property to be cleaned
Preferred cleaning dates and service details
Access instructions provided for the cleaning appointment
Messages, questions, reviews, or other communications
Payment and billing information, when applicable

Please do not submit sensitive information through the website unless it is necessary for us to provide the requested service.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, and similar technologies. This may include:

Internet Protocol address
Browser and device type
General geographic location
Pages visited
Time spent on the website
Referring website
Website interactions and traffic data

This information helps us understand how visitors use our website, improve its performance, identify technical problems, and measure the effectiveness of our marketing.

3. How We Use Your Information

Clean Solutions may use your personal information to:

Respond to inquiries and quote requests
Schedule, confirm, and provide cleaning services
Communicate about appointments or service changes
Prepare estimates, invoices, and payment records
Provide customer support
Improve our website and services
Request feedback or reviews
Maintain business, tax, and accounting records
Protect our website, customers, employees, and business
Meet legal and regulatory obligations
Send promotional communications when we have the required consent

We will only collect and use personal information for reasonable business purposes and will not use it for unrelated purposes without obtaining additional consent when required.

4. Consent

By submitting personal information through our website or communicating with Clean Solutions, you consent to the collection, use, and disclosure of that information for the purposes described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions. Withdrawing consent may prevent us from providing certain services.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, remember visitor preferences, analyze website traffic, and support advertising or marketing activities.

Cookies are small files stored on your device. You may adjust your browser settings to block or delete cookies. Disabling certain cookies may affect how some website features function.

Third-party tools, including website hosting, analytics, advertising, scheduling, or payment providers, may also use cookies according to their own privacy policies.

6. Marketing Communications

We may send promotional emails or text messages only when permitted by law and when we have the required consent.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message or by contacting us directly. You may opt out of promotional text messages by replying “STOP” or following the instructions provided in the message.

You may still receive service-related communications concerning appointments, estimates, invoices, or active customer requests.

7. How We Share Information

Clean Solutions does not sell or rent your personal information.

We may share limited personal information with trusted service providers when necessary to operate our business or provide our services. These providers may include:

Website hosting and management providers
Scheduling and customer-management platforms
Payment processors
Email and communication providers
Analytics and advertising providers
Accounting, legal, or professional advisers
Cleaning personnel or contractors assigned to provide the requested service

These providers are permitted to use personal information only for the services they perform for us, subject to their contractual and legal obligations.

We may also disclose information when required by law, court order, government authority, or when reasonably necessary to prevent fraud, protect safety, enforce our rights, or investigate unlawful activity.

8. Payment Information

Payments may be processed through a third-party payment provider. Clean Solutions may not directly receive or store complete credit card or banking details. Payment providers process information according to their own privacy policies and security practices.

9. Information Storage and International Processing

Personal information may be stored or processed by service providers located in Canada, the United States, or other countries.

When information is stored or processed outside Canada, it may be subject to the laws of the country where it is located and may be accessible to courts, law-enforcement agencies, or government authorities in that jurisdiction.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide the requested services
Maintain customer and business records
Complete accounting and tax obligations
Resolve disputes
Enforce agreements
Meet legal or regulatory requirements

Information that is no longer required will be securely deleted, destroyed, or anonymized when reasonably practicable.

11. Information Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, alteration, disclosure, loss, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

12. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before processing a request. Access may be limited when permitted or required by law, including when disclosure would reveal another person’s personal information or confidential business information.

13. Third-Party Links

Our website may contain links to third-party websites or platforms. Clean Solutions is not responsible for the privacy, security, or content practices of external websites.

We encourage you to review the privacy policy of any third-party website before submitting personal information.

14. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children without the consent of a parent or legal guardian.

If you believe a child has submitted personal information through our website, please contact us so that we can review and, where appropriate, delete it.

15. Privacy Breaches

If a privacy or security incident creates a risk of significant harm, Clean Solutions will take reasonable steps to investigate the incident, reduce potential harm, and provide any notifications required by applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after an update indicates acceptance of the revised policy.

17. Contact Us

For questions, concerns, access requests, corrections, or complaints regarding this Privacy Policy or our handling of personal information, contact:

Clean Solutions
Calgary, Alberta, Canada
Email: info@cleansolutionsservicesca.com
Phone: [business phone number]